1. Coverage under Warranty
Bessie Moore guarantees the caliber of our offerings. All products sold on bessiemoore.shop are covered by a 12-month limited warranty against material and workmanship defects, starting from the original date of purchase, unless otherwise specified on the product page or packaging.
This warranty is non-transferable and is given to the product's original buyer.
2. The Coverage of This Warranty
During the warranty period, this warranty covers any manufacturing flaws or defects in materials that arise from regular, intended use. Among the examples are:
textiles with poor seams or stitching.
premature mechanical component failure.
Under typical use, finishes may peel or corrode significantly.
failure of the structure under typical load circumstances.
3. Things Not Covered by This Warranty
This limited warranty excludes defects or damage brought on by:
Normal wear and tear: This includes, but is not limited to, small dings, scratches, fading, or texture changes brought on by regular use over time.
Accidental damage: harm brought on by falls, collisions, mishaps, or carelessness.
Inappropriate use or care: Not adhering to the cleaning, usage, or maintenance guidelines supplied by the manufacturer.
Repair or modification: Any harm brought about by someone trying to fix, change, or modify the product who isn't Bessie Moore's authorized representative.
Extreme heat, cold, moisture, or weather conditions that exceed the product's intended design parameters can cause damage.
Consumable parts are those that are made to be used up or worn out over time, such as fuses, batteries, and blades.
4. Procedure for Warranty Claims
Please take the following actions if you think your product is flawed and covered by this warranty:
Contact Us: Please provide your order number and a thorough description of the defect to our customer service team at contact@bessiemoore.shop during the warranty period.
Give Proof: You might be required to supply:
Your order confirmation email serves as proof of purchase.
images and/or a brief video that distinctly show the flaw.
Evaluation: After reviewing your claim, our staff will decide whether the problem is covered by this warranty. We'll give you instructions, which might include sending the item back to us for examination.
Resolution: Should your claim be accepted, our only responsibility and your only recourse will be, at our option, to either:
Fix the faulty item.
A functionally equivalent or identical product should be used in place of the defective one.
Provide a reimbursement for the product's purchase price if repair or replacement is not feasible or commercially reasonable.
5. Shipping Returns for Warranty Claims
Bessie Moore will give you a pre-paid shipping label so you can return the defective item to us for warranty claims that are accepted.
6. Rights Under the Law
Your statutory legal rights as a consumer under UK law, including those under the Consumer Rights Act of 2015, are in addition to and unaffected by this limited warranty. Your legal rights ensure that goods must be as described, of acceptable quality, and suitable for their intended use. Unlike warranties, which have a time limit, these rights are subject to a "reasonable" period of time, which in England and Wales can be up to six years.
7. Liability Restrictions
The remedies listed above are your only options for any warranty breach, to the maximum extent permitted by law. Any incidental, consequential, or indirect damages resulting from using or being unable to use the product are not BESSIE MOORE'S responsibility.
8. Contact Details
For any questions or concerns regarding warranties, please call us at:
Email address: contact@bessiemoore.shop
Telephone: +44 228-889-3389
Mail: Bessie Moore, 12 Farm House Cl, Blackburn, England, BB1 2BS, UK.