Commonly Asked Questions (FAQ)
General Inquiries
1. Who is Bessie Moore?
Based in Blackburn, England, Bessie Moore is a small, independent company that specializes in selecting classic, high-quality home and garden goods. We were established with a love of fine craftsmanship and timeless design with the goal of introducing lovely, long-lasting products into your daily life.
2. Where are you?
The address of our company is 12 Farm House Cl, Blackburn, England, BB1 2BS, UK.
3. How do I get in touch with you?
We can be reached at:
Email address: contact@bessiemoore.shop
Telephone: +44 228-889-3389
Mail: At the aforementioned address.
Please visit our Contact Us page for specific questions.
Placing an Order and Paying
4. How can I place an order?
Go through our online store, put the things you want in your cart, and check out. Either register for an account or check out as a guest.
5. Which forms of payment are accepted?
Right now, PayPal is a secure payment method that we accept. This enables you to pay with major credit/debit cards (Visa, MasterCard, American Express, Discover), a linked bank account, or your PayPal balance.
6. Is my credit card information safe?
Of course. Your credit or debit card information is not kept on our servers. PayPal, which conforms with the strictest industry security standards (PCI-DSS), securely processes all payments.
7. When will my order be billed?
When you finish the checkout process and place your order, your payment method will be approved and charged.
8. After placing my order, is it possible for me to change or cancel it?
Orders are processed swiftly so that you can receive your items as soon as possible. If you need to modify or cancel an order, please get in touch with us right away at contact@bessiemoore.shop. If the order hasn't been processed and shipped yet, we'll do everything we can to fulfill your request.
Delivery
9. Where are you shipping to?
At this time, we only ship to UK addresses.
10. How much will it cost and what are my shipping options?
For all UK orders, we provide free standard shipping.
Delivery is anticipated five to seven business days following processing.
11. How much time does it take to process an order?
After payment confirmation, orders are processed in 1-2 business days (not including weekends or public holidays).
12. How can my order be tracked?
A shipping confirmation email with your tracking number and a link to track your package will be sent to you as soon as your order ships.
13. What happens if my package is misplaced or appears to have been delivered but I haven't received it?
Please first check with your local delivery depot and your neighbors. Please email us at contact@bessiemoore.shop with your order number if you can verify that the package is missing, and we'll start looking into it with the carrier.
Returns and Refunds
14. How do you handle returns?
We accept returns within 30 days of the date of delivery. Items need to be in their original packaging, unused, and in their original condition. For more information, view our complete Returns & Refunds Policy.
15. How can I begin a return?
Please provide your order number and the reason for the return in an email to contact@bessiemoore.shop. We will give you a free shipping label and a Returns Authorization.
16. Who covers the cost of return shipping?
We offer free return shipping labels for returns made within the United Kingdom.
17. How much time does it take to get your money back?
We will process your refund as soon as we receive and review your return. Within five to ten business days, the credit will appear in your original payment method.
Items & Guarantee
18. Do the items listed on the website have stock?
We work hard to maintain an up-to-date inventory. The product page will indicate if an item is out of stock.
19. Is there a warranty on your products?
Yes, a 12-month limited warranty against material and workmanship defects is offered for the majority of our products. For complete information and exclusions, please refer to our Warranty Policy.
Trade & Wholesale
20. Do you provide wholesale prices?
Indeed, we do! We enjoy collaborating with other companies. For eligibility requirements, please visit our Wholesale Policy page. To apply, send an email to wholesale@bessiemoore.shop.